Clear policies,
written simply.
Everything you need to know before ordering from Shaiyaa.
Terms of Use
1. Agreement
Welcome to Shaiyaa. By using this website or placing an order with us through WhatsApp, you agree to these Terms of Use. If you do not agree, please do not use the website or place an order.
2. About us
Shaiyaa is a home textiles brand operated by Adiah Trends. This website helps you explore our collections, understand our products, and connect with us for ordering support.
3. How ordering works
- Orders are accepted through WhatsApp only. We do not operate an online cart, customer accounts, or standard checkout.
- Product availability, price, size, fabric details, dispatch timelines, and order confirmation are shared with you in chat before you pay.
- All orders are prepaid. An order is confirmed only after payment is received and acknowledged by us.
- We may decline or cancel an order if a product is unavailable, a price was listed in error, or we cannot deliver to your location. If we cancel after payment, you receive a full refund.
4. Prices and payment
- All prices are in Indian Rupees (INR). The final payable amount, including any applicable taxes, is confirmed before payment.
- Payment is made through the payment link or UPI details we share in chat. We never ask for card PINs, OTPs, or passwords.
- Please pay only through the links or accounts shared from our official WhatsApp number, +91 7620098857.
5. Offers and promotions
- Any offer, eligibility conditions and validity dates are confirmed in writing before payment.
- Offers cannot be combined with other offers or applied to clearance items unless stated.
- We apply offers when we send your payment link, and they cannot be added after payment.
- We may change or end an offer at any time without affecting orders already confirmed.
6. Product information and variations
Product images, colours, prints, and textures are shown as accurately as possible. Slight variations may occur due to lighting, screen settings, handmade processes, block printing, or fabric characteristics. Such variations are normal and are not defects.
7. Personalised and made-to-order items
Items made or customised for you, such as products with a personalised greeting card, are made after payment. We confirm the timeline in chat before you pay.
8. Intellectual property
All content on this website, including the Shaiyaa name, logo, product images, photographs, designs, and text, belongs to Adiah Trends or is used with permission. You may not copy, reproduce, or use any of it without our written permission.
9. Acceptable use
You agree not to misuse the website, interfere with its operation, attempt unauthorised access, or use the Shaiyaa name, logo, product images, or brand material for any unauthorised purpose.
10. Third-party links and services
Our website may link to services such as WhatsApp, Amazon, Instagram, and Google Photos. These are operated by others, and we are not responsible for their content or policies.
11. Limitation of liability
We make reasonable efforts to keep website information accurate, but we do not guarantee it is always complete or error-free. To the extent permitted by law, Adiah Trends is not liable for indirect or consequential loss arising from use of the website. Our liability for any order is limited to the amount you paid for it. Nothing here limits your rights under applicable consumer law.
12. Changes to these terms
We may update these Terms from time to time. The version on this page, with its “Last updated” date, applies.
13. Governing law and jurisdiction
These Terms are governed by the laws of India. Courts in Jaipur, Rajasthan have jurisdiction over any dispute.
14. Contact and grievances
For support, order questions, or complaints, email team@shaiyaa.com or WhatsApp +91 7620098857. Our team will review your message and explain the next steps.
Privacy Policy
1. Our approach
Shaiyaa (Adiah Trends) respects your privacy. This website has no customer accounts, carts, or checkout forms. Most interaction happens through WhatsApp. Businesses can also submit an enquiry through our B2B form.
2. Information we collect
When you contact us or order, we may receive your name, phone number, delivery address, product interest, order details, payment confirmation, photos you send for damage claims or personalised cards, and anything else you choose to share over WhatsApp, email or the B2B enquiry form.
3. Information collected automatically
With your permission, we use Google Analytics 4 to measure page visits, product interest, gallery and album interactions, WhatsApp link clicks and confirmed B2B form submissions. Google may process cookie identifiers, device and usage information. Optional analytics cookies are enabled only after you select Allow analytics. We do not send enquiry message text, names, email addresses, phone numbers or delivery addresses as Analytics event parameters. Use Privacy choices on any page to allow or withdraw analytics consent. Your preference is remembered in this browser for up to 180 days.
4. How we use your information
We use it only to:
- respond to enquiries and confirm product details;
- process prepaid orders and arrange dispatch;
- provide customer support and handle damage or return requests;
- keep basic business, accounting, and legal records;
5. Who we share it with
We do not sell your personal information. We share only what is needed with:
- courier and logistics partners (name, phone, address, to deliver your order);
- payment providers (to process and confirm your payment);
- our accountant or advisers, where required;
- Google, for optional website analytics when you consent. See Google’s privacy policy.
We may also disclose information if required by law.
6. WhatsApp and third parties
WhatsApp communication is subject to WhatsApp’s own terms and privacy practices. Please do not share sensitive personal information that is not needed for your order. Our albums and links (such as Google Photos) contain product photos only, never customer information.
7. How long we keep it
We retain order and enquiry records for customer support and applicable accounting, tax and legal needs. You can contact us to ask about retention or request deletion, subject to any required record-keeping.
8. Your choices
You may ask us to correct or delete your information, or stop receiving messages from us, by emailing team@shaiyaa.com. We will act on it unless we must keep records by law.
9. Security
We take reasonable steps to protect your information, but no method of transmission or storage is completely secure.
10. Children
Our website is intended for adults. We do not knowingly collect information from children.
11. Changes
We may update this policy, and the latest version, with its date, applies.
12. Contact
For privacy questions, email team@shaiyaa.com.
Shipping & Return Policy
1. Orders and payment
All Shaiyaa orders are prepaid and confirmed only after we receive and acknowledge your payment.
2. Dispatch
Orders are dispatched the next day from the date of order confirmation, unless we tell you otherwise at the time of purchase. Items that ship from our supplier, or are made to order, carry the dispatch date we confirm in chat before you pay.
3. Delivery within India
Delivery may take up to 7 calendar days after dispatch, depending on location and the logistics partner. We share tracking details when your order ships. Delivery times are estimates, and delays caused by couriers, weather, or festival rush may occur.
4. Shipping charges
Shipping is free across India.
5. Festival and last-order dates
For festival orders, we announce a last order date for delivery in time. Orders placed after it ship as soon as possible but may not arrive before the festival.
6. Returns for damaged products
Returns are accepted within 7 days of delivery only if the product is found damaged.
To request a return, WhatsApp +91 76200 98857 or email team@shaiyaa.com within 7 days of delivery, with:
- your order details;
- clear photos or videos of the damaged product;
- photos of the packaging where relevant;
- a short description of the issue.
7. Wrong or incomplete item received
If you receive a different product than you ordered, or an item is missing, contact us within 7 days of delivery with photos or an unboxing video, and we will arrange a replacement or refund.
8. Review and refund
We review each request and may ask for more information. Once the damaged product is reviewed and accepted, the return and refund will be processed. Refund arrangements and the expected processing time are confirmed when a return is accepted. We will explain whether pickup or a return shipment is needed, and any shipping arrangements, before you send the product.
9. Products not eligible
Products that are used, washed, altered, or damaged after delivery, and requests reported after the 7-day window, may not be eligible for return or refund. Slight variations in colour, print, or texture that are normal for fabric and block printing are not treated as damage.
10. Cancellations
You may cancel before dispatch for a full refund. Once an order has been dispatched, or if it is a made-to-order or personalised item already in production, it cannot be cancelled.
11. Lost or delayed shipments
If your order has not arrived by the delivery estimate shared with you, contact us and we will trace it with the courier, and refund or reship if it cannot be delivered.
12. Contact
For shipping or return support, email team@shaiyaa.com or WhatsApp +91 76200 98857.
Need help with an order?
We’re here to help. Reach us anytime.
Jaipur, Rajasthan 302017
No cart. Just a thoughtful conversation.
Explore what you love, message us on WhatsApp, and we’ll help you confirm availability, details and delivery.
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